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Consumer Advice

The AAFRB has the power to investigate and take appropriate action in the case of complaints against registered businesses or accredited individuals; relating to the conversion and or repairs on LPG, CNG and LNG systems on motor vehicles. The AAFRB invites written complaints in circumstances where:

  • The circumstances give rise to an allegation that the contracted work appears to be a breach of the relevant Australian Standards.
  • The consumer believes that the installation and/or repairs to the vehicles alternative fuel system are unsafe.
  • The consumer has made a reasonable attempt to resolve the dispute with the trader and notified the trader of their intention to lodge a complaint.
  • The subject matter of the complaint falls within the jurisdiction of the AAFRB.
  • The complaint does not relate to a breach of contract by the consumer.

Complaints must be received in writing addressed to:

The Chairman
P.O Box 3114
Fax 03 9815 1540
email: aafrb@aafrb.com.au

Online Complaint Form


Given Name
Your Email
Street Address
Post Code
Phone Number
Vehicle Details
Registration Number
Business name of who carried out Installation / repairs
Month and Year when work was carried out
Have you attempted to contact the registered business in regards to your problems?

If yes what was the outcome?
Provide description of your complaint
Send  Reset
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